The losses, expenses, and liabilities listed below are not covered by the replacement service: Please choose the Online service or Swift Service. 13) Personal injury and/or property loss to the customer or any other people caused by the DJI product. As an added bonus, you will receive extended warranty for an extra 12 months, at least. Pay service fee Basert på DJI Care Refresh, tilbyr DJI Care Refresh + deg en erstatning og forlenger den offisielle dekningsperioden. This is on top of the original policy’s one-year coverage. DJI Care Refresh + in EU countries, Norway, Switzerland and United Kingdom does not provide extended warranty service. It’s very reassuring to know that, if something were to go wrong, you won’t have to pay the full price for a new drone. DJI Care Refresh is a service plan that provides you with peace of mind, covering damage to your DJI product. MavicPilots is the world's largest online community for DJI Mavic drone enthusiasts and a member of the Drone Pilots Media network of drone communities. The losses, expenses and liabilities listed below are not covered by the extended warranty service: 2) If there is a DJI flagship store Swift Service Center (SSC) in your city, you can record your case and make an appointment on DJI Swift Service Booking page, and then you can go to the designated SSC at the appointed time for the replacement service or after-sales paid service. All of the plans are now valid for one year after activation. In addition to providing coverage for damage due to accidents, pilot error, and signal loss, DJI Care Refresh also covers water damage. DJI care - keep flying. The warranty period depends on the country or region where the product was purchased. DJI Air Mavic Combo. If you need to send it back, please back up and/or delete the data in the microSD card in advance. 4. Similar Topics; DJI Mavic Air 2 Fly More Combo+ DJI Refresh (Spring) $800. 1. There is no need to remove the device from the bound account. DJI Care Refresh (1-year plan) includes up to 2 replacements in 1 year. Before purchasing DJI Care Refresh +, a drone verification video is required.3. Il servizio di sostituzione è esteso di un anno i danni causati da errore dell’utente sono coperti da DJI Care Refresh + . DJI has the right to refuse to provide or terminate the replacement service under the following situations: 2) Damage to a non-DJI product FTC: We use income earning auto affiliate links. Let us know in the comments below. The extended warranty service can be applied when the product has a performance failure due to a non-user error within the period of validity. 12) Indirect loss and/or anticipated profit in any form. … 1) Go to DJI Service Center 2) The customer voluntarily applies to withdraw from DJI Care Refresh + and it has been confirmed by DJI. 5) Some or all of the DJI product’s parts that are covered by the replacement service have been stolen, looted, or discarded. Number of Service If the aircraft is found before paying the service fee, you can contact DJI to cancel the DJI Care Flyaway Aircraft Report, and then your product can be used normally again. DJI Care Refresh is valid for 12 months and offers up to two full replacements at a small additional charge if accidental damage occurs to … 2. 4)  The date when you apply for the replacement is not within the period of validity of your replacement service. The validity period of the extended warranty service provided by DJI Care Refresh + is 12 months and starts from the date when DJI Care Refresh (1-Year Plan) expires. 4. How long is DJI care refresh good for you ask? When the DJI product specified in these clauses is damaged or flies away, please perform the following actions to obtain extended warranty services: 3. DJI Care Refresh + cannot be transferred after purchase. ​This means that if you're a bad pilot and hit a tree or a house, … The perfect beginner drone. DJI Care Refresh + will take effect once DJI Care Refresh has expired. How DJI Care Refresh Works. 4. For the supported products which purchased from DJI official stores or any other authorized channels with a valid proof of purchase, you can apply the extended warranty service at any of the global DJI official or authorised repair centers who could provide DJI Care Refresh + services once they confirmed your claim had met the extended warranty requirements. Damage or an accident to the product within the service coverage that occurs before the service takes effect is not covered by DJI Care Refresh +. 6) Damage to the DJI product that is not caused by quality issues. Flyaway issues are not supported by Express service. Within the scope of coverage, if the designated product is malfunctioning due to a non-user error and is sent to DJI or an authorized repair center for repair within the extended warranty service’s period of validity, then the repair fees and labor costs will be covered by DJI. Customers whose DJI Care Refresh has already expired can only purchase DJI Care Refresh + from May 3rd to May 31st.2. Send back the defective products or parts within 7 calendar days after the case is submitted as required. 5. For the Inspire 2 aircraft: main controller, motor, ESC and vision system. For the DJI Mini 2, Mavic series, Spark series and Phantom series: gimbal, camera, main controller, motor, ESC and vision system. 9) Damage to the DJI product caused by using the product to engage in illegal activities. Just put in the new aircraft serial number, a robot prevention code and it shows the state of the refresh for that serial number. 2) The replacement times have been used up. Extended warranty service is provided by SZ DJI Technology Co., Ltd. or its designated affiliated companies (hereinafter referred to as “DJI”). DJI Care Refresh + offre la possibilità di rinnovare la tua copertura Care Refresh estendendone la durata per un altro anno, offrendo un’ulteriore opportunità di sostituire il prodotto DJI danneggiato a fronte di un piccolo importo addizionale. 2. This keeps your product protected for an additional year against accidental damage during normal product use. 5. Osmo Shield was brought out to protect DJI’s range of gimbals, stopping at the Osmo Mobile 3. Within the scope of coverage, the repair fees and labor costs will be covered by DJI. After a DJI Care Flyaway Aircraft Report is produced, the flyaway aircraft will be restricted from use. DJI Online Store - Service - DJI Care Refresh +. It covers Pilot errors too. Based on DJI Care Refresh (1-Year Plan), DJI Care Refresh + offers you one more replacement and extends the official coverage period. 2) Damage to a non-DJI product. But what exactly is the difference between the two? Activity Description:1. In my experience the DJI Care Refresh Plan has been a complete scam! For returned products or products subject to warranty processing, DJI is not responsible for any lost or leaked data. Let’s take a closer look at the two options and see if you should take the plunge. DJI has fully fulfilled the obligations of DJI Care Refresh + extended warranty service, and the extended warranty service will be terminated under one of the following circumstances: 2) Flyaway Coverage is for water damage, collisions, or pilot error, and DJI will cover all the shipping costs. 3) Damage caused by using your DJI product together with a non-DJI product or third-party accessory/software that is not authorized by DJI. DJI offers two protection programs for its drones: DJI Care Refresh and DJI Care Refresh+. DJI Care Refresh … 3) The customer voluntarily applies to withdraw from DJI Care Refresh + and it has been confirmed by DJI. For this, you will get one extra replacement along with the other benefits mentioned above. For the Osmo Pocket, Osmo +, and Osmo: gimbal, camera and handle. 3. DJI Care Refresh is a comprehensive and reliable protection plan that offers accidental damage coverage for DJI products, allowing you to enjoy your DJI product with greater peace of mind wherever you go. Receive your product Please send back the corresponding parts based on the covered part list. DJI Mavic Air 2-Fly More Combo (DJI Care Refresh) (Woodside) $820. Register the case DJI Care Refresh is definitely worth it. Coverage Parts If Online service is chosen, a free repair service can be provided after DJI determines that the product damage is covered by the service. DJI Care Refresh+, on the other hand, isn’t something I would personally purchase as I’m normally not using the product as often in the second year. 16) Technical enhancements or performance improvements for DJI product provided at an extra fee. DJI Care Refresh + offers you the chance to renew your Care Refresh by extending its coverage for one more year, providing one more opportunity to replace your damaged DJI product for a small additional charge. A free repair service can be provided after DJI determines that the product damage is covered by the service. DJI has the right to refuse to provide or terminate the extended warranty service under the following situations: 10) Damage to accessories and/or the gimbal caused by unauthorized repair. 1) Damage to the DJI product that is not covered by the extended warranty service. 1) Damage 1) The agreed replacement service validity period has been reached. 4) The date when you apply for the extended warranty service is not within the period of validity of your extended warranty service. Before obtaining the service, ensure that the product’s remote controller binding function is disabled. After the operations mentioned above are complete, DJI will provide you with the replacement product. 1. DJI Care Refresh is a comprehensive and reliable protection plan that offers accidental damage coverage for DJI products, allowing you to enjoy your DJI product with greater peace of mind wherever you go. When you order your drone, you will now have the choice to add DJI Care Refresh to your Spark, Mavic Pro, Phantom 3 SE, Phantom 4 Pro, Phantom 4 Advanced, or Inspire 2. 2) If there is a DJI flagship store Swift Service Center (SSC) in your city, you can record your case and make an appointment on DJI Swift Service Booking page, a free repair service can be provided within the scope of the service. 5) Some or all of the DJI product parts that are covered by the extended warranty service have been stolen, looted, or discarded. DJI Care Refresh Plus offers a one-year extension to your DJI Care Refresh protection, giving you all the benefits of DJI Care Refresh for an extra year. Copyright © 2021 DJI All Rights Reserved. The replacement service's coverage starts when DJI Care Refresh expires. 5)  Failure to apply for the replacement service in accordance with the service process. Once you apply for replacement service, it is indicated that you have read, understood, and agreed to this Policy, and agree that your personal information and product information will be provided to DJI so that DJI can contact you, confirm your information, and offer the replacement service. 2) Flyaway For the DJI RS2, DJI RSC2 and Ronin series: gimbal and grip. DJI Care Refresh is available for the following drones and photography gear: DJI Care Refresh+ must be bought after Care Refresh, as it extends Care Refresh by one extra year. For the Zenmuse series: gimbal and camera (including lens). 11) Technical enhancements or performance improvements for DJI product provided at an extra fee. The extended warranty service will be effective once DJI Care Refresh … If your DJI product is returned according to DJI's return policy, you can apply for returning DJI Care Refresh (1-Year Plan) and then apply for returning DJI Care Refresh + as well. For returned products or repaired products, DJI is not responsible for any data lost or leaked. With Care Refresh Plus, you get one additional opportunity to get a replacement refurbished drone should your drone get damaged. DJI Care Refresh Plus is a one-year extension to your DJI Care Refresh plan. 3. It covers body and gimbal damage, unlimited repairs, and drone replacement, with no shipping cost. 2. Flyaways are never good. DJI Care Refresh + protects your product for a whole year with Express service, free shipping, and priority service, so you can fly without worrying about water damage, collisions, malfunctions, or other accidents. If Express service is chosen, it indicates that you are choosing to use the replacement service instead of the extended warranty service. If your DJI product has not been returned, or the replacement service and extended warranty service under DJI Care Refresh + has been used, then you cannot return DJI Care Refresh +. (adsbygoogle = window.adsbygoogle || []).push({}); DJI Care Refresh allows you to get two replacements within one year, which is the length of the program. Personal information includes but is not limited to name, phone number, email address, and address. If you have already paid the service fee, the ownership of your original product will be transferred to DJI as a certificate of the replacement service and the DJI Care Flyaway Aircraft Report cannot be cancelled. Basert på DJI Care Refresh, tilbyr DJI Care Refresh + deg en erstatning og forlenger den offisielle dekningsperioden. 1. If damage to the DJI product is not covered by DJI Care Refresh +’s extended warranty service, then the customer or other relevant warranty service that is purchased by the customer will pay for the corresponding fee. 4k video & RAW photos. I purchased a DJI Mavic device approx Feb 2017 from the DJI.com website and subsequently purchased the DJI Care package in May 2018. For the DJI Pocket 2 and Osmo Action: camera. Service Fee DJI Care Refresh+ is available for: Mavic Air 2 – $59 DJI … Assess the damage Furthermore, the warranty* period of your product will be extended by at least 12 months. 7) Damage to the DJI product caused by flights in unsuitable conditions (including but not limited to meteorological and hydrological environment), or operation not in accordance with the user manual’s recommendations. The difference between DJI Care Refresh and Care Refresh+. DJI has the right to ask you to send back the corresponding parts or refuse your replacement request if you do not send back the corresponding parts following the requirements listed above. DJI will provide you with a functioning product after the operations mentioned above are complete.The provided product will automatically bind to the original product's DJI Care Refresh +, and the original service and warranty period continues. 2)  DJI Care Refresh + and the corresponding product are not purchased from the same country or region. DJI has a Refresh verification tool on their website. Be sure to check out our. Da-Jiang Innovations, better known as DJI, is the world leader in drone technology with about 70% of the market share worldwide. Josh started in the drone community in 2012 with a drone news Twitter account. 17) Personal injury and/or property loss to the customer or any other people caused by the DJI product. For the DJI OM4 and Osmo Mobile series: mobile phone holder, gimbal, buttons and handle. The gimbal now stopped working on the device (gimbal motor load too large) so I lodged a DJI Care Refresh case to get the drone replaced. 2. 4) Some or all of the DJI product parts that are covered by the extended warranty service are lost. DJI Care was the first iteration brought out by DJI and now applies only to the older drones that are no longer in production but are still out in the wild. Basert på DJI Care Refresh, tilbyr DJI Care Refresh + deg en erstatning og forlenger den offisielle dekningsperioden. 1. Based on DJI Care Refresh, DJI Care Refresh+ offers you one more replacement and extends the official coverage period. For other products, the extended warranty service is only eligible in the region where DJI Care Refresh service plan was purchased. Combo Mavic Air DJI Sponsored Link. 11) Damage to the DJI product caused by unauthorized actions, such as modification or dismantling. Coverage Area The company is best known for its Mavic and Phantom drones, which brought consumer drones into the mainstream. You can visit the DJI after-sales Policy page to check the component warranty period. *The product’s extended warranty period is based on the … 3)  The service is applied for outside of the coverage area. Instead, DJI will send you a replacement as soon as they receive the damaged product. The response from DJI came in the form of Care Refresh Plus, an option for current holders of DJI Care Refresh to extend its validity by a year. Please send back the corresponding parts within 7 calendar days after an Online Service Request is submitted, and within 3 calendar days after Express service is submitted. If you decide to use the flyaway replacement service, accident flight records need to be provided, and a DJI Care Flyaway Aircraft Report should be produced as a certificate for the replacement service. 14. DJI Care Refresh can be extended by another year. Worried that your drone will suddenly fall from your command and fly on its own, never to return? Data analysis will not be performed during the replacement service process. The determination rules are based on the country or region where you apply for the DJI Care Refresh + service. After DJI Care Refresh + is purchased ,your service agreement will be sent to you via email. You need to send back the corresponding parts based on the accidental damage replacement service process, and one time of replacement will be deducted after the replacement service is used. DJI Care Refresh + beskytter produktet ditt i et helt år med ekspresstjeneste, gratis frakt og prioritert service, slik at du kan fly uten å bekymre deg for vannskader, kollisjoner, funksjonsfeil eller andre ulykker. This allows you to skip the damage assessment stage. Osmo Shield doubled your accidental hardware damage coverage from one year to two years, covered water damage and other accidental damage, and incurred no shipping costs. DJI Care Refresh Flyaway Coverage: Is It Worth It? 1)  Products are purchased from non-DJI official or authorized channels. 7) Flyaway occurs after the account binding or remote controller binding is not enabled. There is no need to send back any parts. DJI Care Refresh (2-year plan) includes up to 3 replacements in 2 years and … For this, you will get one extra replacement along with the other benefits mentioned above. The perfect drone get into aerial photography. If there is any such information that cannot be deleted, please modify the information to prevent others from obtaining or making it not constitute personal data as defined by applicable laws. Owing to the improved quality of the more recently released DJI drones, the DJI Care Refresh insurance policy can be extended by 1 year. DJI Care Refresh + provides international coverage to DJI OM 4, DJI RS 2, DJI RSC 2 and DJI Pocket 2. Please back up the data and/or delete the data installed or recorded in your DJI product before shipping out the DJI product, including but not limited to photos and videos on the inboard memory, installed third-party software, and software packages and other files. It’s a scary possibility, but the fact is that it is a possibility. 5) Failure to apply for the extended warranty service in accordance with the service process. With over 6 million unique drone enthusiasts each year, we offer an incredible opportunity to promote your drone-related products or services. 1) Damage Service fees incurred before the service takes effect will not be refunded. 8) Damage to the DJI product caused by installation, usage, or operation not in accordance with the user manual’s recommendations. DJI Care Refresh + beskytter produktet ditt i et helt år med ekspresstjeneste, gratis frakt og prioritert service, slik at du kan fly uten å bekymre deg for vannskader, kollisjoner, funksjonsfeil eller andre ulykker. The extended warranty service cannot be used in advance. DJI Care is a service plan that provides you with peace of mind, covering damage to your DJI aircraft, gimbal or camera sustained during normal use. 1. it show both old and new aircraft serial #'s with the accurate time left. Subscribe to DroneDJ on YouTube for exclusive videos. Before applying for the replacement service, please go to the DJI after-sales Policy page and read the DJI Privacy Policy. 14) Any litigation, arbitration and/or any other legal fees relating to replacement service. 3. Share Remove Report: Sale 7400266748. If so, which ones? The drone will inevitably crash somewhere, which could create a dangerous situation on its own. 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See if you should take the plunge warranty period is immediately extended for the replacement service instead of the warranty.